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10. What does the man think is the hardest part of his job?
11. Where did the man get his first job after graduation?
12. What does the man say is important to being good at his job?
W： (13) Now you've seen this table of figures about the pocket money children in Britain get?
M： Yes. I thought it was quite interesting, but I don't quite understand the column entitledChange. Can you explain what it means?
W: Well, I think it means the change from the year before. I am not a mathematician, but Iassume the rise from 70p to 90p is a rise of 25 percent.
M： Oh, yes, I see. And the inflation rate is there for comparison.
W： Yes. (14) Why do you think the rise in pocket money is often higher than inflation?
M： I am sorry I've no idea. Perhaps parents in Britain are too generous.
W： Perhaps they are. But it looks as if children were a lot better off in 2001 than they were in2002. That's strange, isn't it? And they seem to have been better off in 2003 than they arenow. I wonder why that is.
M： Yes, I don't understand that at all.
W： Anyway, if you had children, how much pocket money would you give them?
M： I don't know. I think HI probably give them two pounds a week.
W： Would you? And what would you expect them to do with it?
M： (15) Well, out of that they have to buy some small personal things, but I wouldn't expectthem to save to buy their own socks, for example.
W： Yes. By the way, do most children in your country get pocket money?
M： Yeah, they do.
未听先知：预览三道题各选项,其中提到了 Pocket money, British children等,由此推测对话可能与英国儿童的零用钱相关。
13. What is the table of figures about?
14. What do we learn from the conversation about British children's pocket money?
15. Supposing the man had children, what would lie expect them to do with their pocketmoney?
(16) As the new sales director for a national computer firm，Alex Gordon was looking forwardto his first meeting with the company's district managers. Everyone arrived on time, and Alex'spresentation went extremely well. (17) He decided to end the meeting with the conversationabout the importance of the district managers to the company's plans. "I believe we are goingto continue to increase our share of the market,"he began, "because of the quality of thepeople in this room. The district manager is the key to the success of the sales representativesin his district. He sets the term for everyone else. If he has ambitious goals and is willing toput in long hours, everyone in his unit will follow his example."(19) When Alex has finished, hereceived polite applause, but hardly the warm response he had hoped for. Later he spokewith one of the senior manager. "Things were going so well until the end"，Alex saiddisappointedly. "Obviously, I said the wrong thing.""Yes," the district manager replied. (18) "Half of our managers are women. Most have worked their way up from sales representatives,and they are very proud of the role they played in the company's growth. (19) They don't careat all about political correctness. But they were definitely surprised and distressed to be referredto as 'he' in your speech."
16. Who did Alex Gordon speak to at the first meeting?
17. What did Alex want to emphasize at the end of his presentation?
18. What do we learn about the audience at the meeting?
19. Why did Alex fail to receive the warm response he had hoped for?
The way to complain is to act business-like and important. (20) If your complaint isimmediate, suppose you got the wrong order at a restaurant, make a polite but firm requestto see the manager. When the manager comes, ask his or her name. And then state yourproblem and what you expect to have done about it. Be polite! Shouting or acting rude will getyou nowhere. But also be firm in making your complaint. Besides, act important. This doesn'tmean to put on airs and say "do you know who I am?" What it means is that people are oftentreated the way they expect to be treated. If you act like someone who expects a fair requestto be granted, chances are it will be granted. (21) The worst way to complain is over thetelephone- You are speaking to a voice coming from someone you cannot see. So you can't tellhow the person on the line is reacting. It is easy for that person to give you the run-around.Complaining in person or by letter is generally more effective. If your complaint does notrequire an immediateresponse, it often helps to complain by letter. If youhave an appliancethat doesn't work, send a letter to the store that sold it. (22) Be business-like and stick to thepoint. Don't spend a paragraph on how your uncle John tried to fix the problem and couldn't.
未听先知：预览三道题各选项，根据选项中出现的waiter, manager, complaining, complaint 等，可以推测这篇短文谈论的是关于投诉或抱怨的话题。
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?